STATEMENT OF QUALITY MANAGEMENT POLICY
Dear customers,
We want to let you know that we are here for your service. We operate a Quality System, which is oriented towards customer service and we hope you will be satisfied with the wide variety and good quality of the products and services we provide. But if you have something to recommend to us, don't hesitate, because for us it will be a trigger for our continuous improvement.
For this reason, we would like to inform you about the principles of the Quality System that we apply and about our goals. Knowing these principles, he knows better the company you have chosen for cooperation
So we aim at:
- Providing high quality services and products, which we offer at competitive prices.
- Providing efficient services and products, with attention to detail, achieved by continuous control of critical processes, such as the strict selection and evaluation of our suppliers, checks of traded products by experienced and well-trained staff, compliance with hygiene and safety rules , customer service and after the purchase of the products etc.
- Immediate response to customer complaints, which we want to anticipate.
- Compliance with all statutory requirements of our industry.
- Measurement of the degree of achievement of the above quantified and qualitative objectives.
In order to make our vision a reality, we apply the Quality System according to the world-renowned ISO 9001:2008 standard, with absolute commitment, faith and dedication, at every level of management, in all our services, making available the appropriate financial and human resources each time , with the strategy of maintaining our good reputation, acquiring new customers, building loyal customers and increasing market share. Our success is tested and confirmed by measuring customer satisfaction.
STAVROS TSELIOS & CO. O.E. ensures compliance with the above by developing, implementing and continuously improving the Quality Management System according to EN ISO 9001:2008